Refund & Cancellation Policy

This Refund & Cancellation Policy outlines how refunds, cancellations, and rescheduling are handled for Voxtune’s online music programs.

By enrolling in any Voxtune course or service, you agree to the terms stated below.

1. Enrollment & Payments

  • All fees paid to Voxtune are for online music training services delivered through scheduled classes, sessions, or programs.

  • Payments must be completed in advance to confirm enrollment.

  • Fees may be paid monthly, term-wise, or per program, depending on the course selected.

2. Refund Policy

Trial / Assessment Sessions

  • Fees paid for trial or assessment sessions are non-refundable once the session is scheduled.

  • If Voxtune cancels a trial session, the fee will be refunded or rescheduled at no additional cost.

Regular Classes & Programs

  • Once a course or monthly plan has started, refunds are not provided for:

    • Missed classes

    • Partial attendance

    • Change of mind after enrollment

This policy exists because teaching time and educator schedules are reserved in advance.

3. Cancellations by Voxtune

If Voxtune is unable to deliver a class due to technical issues, instructor unavailability, or unforeseen circumstances:

  • The session will be rescheduled, or

  • A proportional refund will be issued if rescheduling is not possible

The decision will be communicated clearly to the parent or student.

4. Student Cancellations & Missed Classes

  • Missed classes due to personal reasons are not refundable.

  • Advance notice may allow for a rescheduled session, subject to instructor availability.

  • Repeated absences may result in loss of session without refund.

5. Discontinuation of Classes

  • If a student chooses to discontinue mid-program, unused sessions are not eligible for refund.

  • Requests to pause or defer classes may be considered on a case-by-case basis, especially for medical or exceptional circumstances.

6. Payments Made via Third-Party Platforms

Payments processed through third-party platforms (such as payment gateways or booking tools) are subject to:

  • This Refund Policy

  • The terms and conditions of the respective payment provider

Voxtune is not responsible for delays caused by external payment systems.

7. Changes to This Policy

Voxtune reserves the right to update or modify this Refund & Cancellation Policy at any time.

Any changes will be effective immediately upon posting on the website.

8. Contact Information

For questions regarding refunds or cancellations, please contact us:

Voxtune
Email: admin@voxtuneacademy.com